Cocoa Casino Privacy Policy
At Cocoa Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform, register an account, or use any of our services. By using our website at Cocoa Casino.com, you acknowledge that you have read and understood this policy. We are operated by Silverstone Overseas Ltd and licensed under the Government of Curaçao, and we are fully committed to handling your data with transparency and responsibility.
Who We Are
We are Cocoa Online Casino, operated by Silverstone Overseas Ltd under a Curaçao gaming licence. Our platform has been providing online entertainment since 2005, offering players across international markets a secure and enjoyable gaming environment. If you have any questions regarding this policy or your personal data, you can reach us directly at support@Cocoa Casino.com.
Information We Collect
When you complete the Cocoa Casino register or sign up process, and throughout your use of our services, we may collect the following types of information:
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Username, password, and account preferences
- Payment details including card information, e-wallet identifiers, and Bitcoin wallet addresses
- Identity verification documents such as government-issued ID, proof of address, and payment method verification
- Gaming activity, transaction history, deposit and withdrawal records
- Device information, IP address, browser type, and operating system
- Communication records including live chat transcripts and email correspondence
We collect this information to verify your identity, process payments, detect fraud, comply with regulatory requirements, and provide you with the best possible experience on our CococaCasino platform.
How We Use Your Information
Here at Cocoa Casino, we use your personal data for clearly defined purposes. We do not sell your data to third parties. The information we collect is used in the following ways:
- To verify your identity and process your Cocoa Casino login and account access
- To process deposits and withdrawals, including Bitcoin transactions for players in the US, Australia, and the UK
- To administer bonuses such as the Cocoa Casino sign up bonus, promotional offers, free chips, and cashback rewards
- To operate our Comp Points loyalty programme and apply rewards to your account
- To send you relevant communications regarding your account, Cocoa Casino promotions, and updates
- To detect and prevent fraud, money laundering, and other illegal activities
- To comply with our legal and regulatory obligations under our Curaçao licence
- To improve our website performance and personalise your experience on Cocoa Online Casino
- To provide multilingual customer support in English, German, French, Spanish, Italian, Portuguese, and Japanese
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: We need your data to fulfil our obligations when you register and use our services
- Legal compliance: We are required to verify identities and maintain records under anti-money laundering and licensing regulations
- Legitimate interests: We process certain data to prevent fraud, improve security, and maintain the integrity of our platform
- Consent: Where applicable, we rely on your explicit consent for marketing communications and cookie usage
Cookies and Tracking Technologies
Our Cocoa Casino website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. These include session cookies, persistent cookies, and analytical tools. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform, including the Cocoa Casino mobile experience and Cocoa Casino app download features.
Data Sharing and Third Parties
We at Cocoa Casino may share your personal information with carefully selected third parties only where necessary:
- Payment processors and financial institutions to handle deposits and withdrawals
- Identity verification and KYC service providers
- Game software providers including Rival, Betsoft, Spinomenal, and others who power our platform
- Fraud prevention and security service providers
- Regulatory authorities and law enforcement agencies where we are legally required to do so
- AffDynasty Group as our management partner, who assists with platform operations
We require all third parties to respect the security of your data and to treat it in accordance with applicable privacy laws. We do not permit our service providers to use your data for their own marketing purposes.
Withdrawal Processing and Data Verification
When you submit a Cocoa Casino withdrawal request, we are required to carry out identity verification before funds can be released. Our fraud department must authorise each cashout, and this process may take up to 12 business days. We collect and retain the documentation you provide during this process in accordance with our regulatory obligations. Verified players benefit from higher weekly limits and faster processing times.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law and our Curaçao licence obligations. If you choose to close your Cocoa Casino account, we will retain certain records for the minimum period required by applicable anti-money laundering regulations, typically five to seven years.
Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data, where legally permissible
- The right to object to or restrict certain types of processing
- The right to data portability in a structured, machine-readable format
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at support@Cocoa Casino.com. We will respond to all legitimate requests within a reasonable timeframe. Please note that certain restrictions may apply based on our legal and regulatory obligations.
Security of Your Data
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our Cocoa Online Casino platform uses SSL encryption for all data transmissions, and access to sensitive data is strictly controlled within our organisation. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique password and to keep your Cocoa Casino sign in credentials confidential.
Restricted Countries and Eligibility
Our services are not available to residents of certain jurisdictions. We do not knowingly collect personal data from individuals located in restricted countries including Afghanistan, Belarus, Bulgaria, Denmark, Netherlands, Poland, Romania, Singapore, and others as listed in our Terms and Conditions. If we become aware that we have inadvertently collected data from a restricted jurisdiction, we will take steps to delete it promptly.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational procedures. When we make material changes, we will notify you through your registered email address or via a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of Cocoa Online Casino following any updates constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please do not hesitate to get in touch with our team. We are available 24/7 via live chat on our website, by email at support@Cocoa Casino.com, or by phone. Our multilingual support team is ready to assist you in English, German, French, Spanish, Italian, Portuguese, and Japanese.
Content updated: July 13, 2026